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Shipping and payment

Shipping

We deliver to all of Switzerland and Liechtenstein, on the same terms and without extra costs. Other international shipping is currently not possible. [Check prices in public/shipping.json]

  • A-Post (no tracking): CHF 3.90. Padded envelope, no tracking and no insurance, 1–3 working days. Free for orders of CHF 60.00 or more.
  • A-Post Plus (with tracking): CHF 5.90. Padded envelope, with tracking, no insurance, 1–3 working days.
  • Registered mail (insured up to CHF 500): CHF 8.50. Padded envelope, with tracking, signature and Swiss Post insurance up to CHF 500, 1–3 working days.

All decants are carefully filled into sealed atomisers and packed with protective padding. Perfume contains alcohol and is flammable. [Have the permitted shipping method confirmed by Swiss Post (gefahrgut@post.ch)]

Delivery time

Items in stock are usually shipped within a few working days. When stock is low, restocking can take up to 2 weeks. Sold-out sizes cannot be ordered.

Payment

Payment is processed securely by Stripe, by credit card (Visa, Mastercard), Apple Pay, Google Pay or TWINT. Neither we nor this website ever see your payment details.

Transport damage

If something arrives damaged despite careful packing, please contact us within 2 days of receipt with a photo at info@scentify.ch. We will find a straightforward solution.

Loss in transit

Without tracking, a shipment cannot be located afterwards. Only options shown above as insured are insured (registered mail up to CHF 500). With uninsured shipping methods, delivery is at the buyer's risk, and we exclude compensation for loss or transport damage. If protection matters to you, choose registered mail. [Have this liability rule legally reviewed]

Wrong or incomplete address

If a delivery cannot be made because of a wrong or incomplete address, the buyer bears the cost of re-shipping. Please check your address when ordering.

Collection

Collection on site is not possible.

Returns

For hygiene and safety reasons, opened or used decants cannot be taken back. If an item is damaged or wrongly delivered, please contact us within 7 days at info@scentify.ch. [Check and fix the returns rule]